Last night I was informed via email that I had purchased 3 different games from Origin, as well as an in-game item. This is not a common practice for me to purchase multiple games at one time, unless there is a Steam Sale going on. I opened the emails and my jaw hit the floor. Apparently I purchased 3 games while I was at work, without my computer in front of me.
I am the proud new owner of Assassin’s Creed Unity, Far Cry 4 and FIFA 15, as well as in-game points for FIFA 15. Personally I would never pay full price for any of these games, yet alone drop the insane amount of money on all of these games at one time.
- Assassin’s Creed Unity $59.99
- Far Cry 4 $59.99
- FIFA 15 $49.49
- FIFA Points 100 $0.99
Grand total: $170.46
I immediately called my credit card company and canceled my credit card and ordered a new one to be shipped out, $15.00 rush shipping. Once I was home I was able to contact EA fairly quickly, under 10 minutes of wait time. Current wait times are well over 30 minutes and that is because I was not the only one. EA hasn’t really come out and said that this is a huge issue, at least not yet. I was able to find some fellow gamers that are on the prowl and ready to help on the EA forums, below is what one gamer posted to help out.
Follow the Steps to contacting an EA Game Adviser to fix this:
1 Click here to go to the EA contact page. Note: Top left pick your Country :]
2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.
You can contact EA here and here. Start by reading this to get your account back. Then read this to make sure it never happens again. Also, make sure to enable Login verification.
Now of course I was one step ahead, I changed my password once I got home, and was able to figure everything out on my own. I even enabled the Login Verification, so I am all set. I also was reimbursed all of the charges for my credit card, now what about my headache? I don’t know about you, but I am quite frustrated, I had to jump through a bunch of hoops to get my money back, and had to spend money to make sure that I am 100% secure in the future. I feel that EA should do something to rectify the situation, so I contacted them to as a few more questions.
Shane: Do you have a rough estimate on how many people this has affected?
Narendra: I apologize, but we don’t have information regarding any malicious hacker.
Shane: So are you denying that there has been a malicious hacker that has purchased unwanted games on users Origin accounts?
Narendra: I apologize, I am denying your claims… But there is no information provided to us regarding any malicious hacker.
I informed Narendra that there is a post on their forum with said issue. Their response was still to deny the issue.
Cold shoulder, well that is kind of sad, I figured I would give them a chance to redeem themselves. Oh well. I hope anyone who has been plagued by this issue is able to get their issues remedied. Stay safe!
Consider doing deep checks on your PC for keyloggers and the like.
I know it is hard by always have a different password for possible fan sites etc, the oldest trick in the book is to have you sign up for a forum and they will try your email and password you used on multiple digitial platforms in the hopes of gaining control etc.
And never ever leave any CC information saved on your accounts, ok it takes a few seconds to retype each order, but it saves you a headache and a lot of grief when you have to fight the misuse of your card/s.
This happened to me as well like 2 weeks ago and has nothing to do with keyloggers, or else i would have lost my FB, Steam, Hotmail, Yahoo mail, and every other account i login from my computer, it was only Origin, i had to cancel my credit card, i got my money refund and gave Ubisoft support the keys that way the hacker wont have the games (thats what they said to me), my account still works i was afraid for it to get banned from any online feature but saddly it is banned from making any purchase, either paypal or CC info it wont let me buy anything else.
It’s rough and hopefully it’s been properly sorted out.
It’s a good thing I haven’t developed the bad habit of using my credit card online and frankly I doubt I ever will, I prefer to do business the old way, if I want to buy something online I’ll do an EFT and if that’s not an option I’ll personally go out and buy it. If I can’t source it that way either I’d just rather go without it.
And that’s why I never let services remember my credit card information, not even steam. I’m fine entering the info every time I make a purchase, which is not that often.
The biggest crime here is that it was games from origin… btw, is FC4 and AC even on Origin?
I didn’t use origin for a year and my account got hacked too, but that was 3 months ago and no harm done there. They just changed my password.
Happened to my room mate. Someone got new Fifa and he not even logged to that piece of shit origin for months !!!
i’m lucky as Barclays fraud department seems to hate me and is always blocking my card 99% of the time online so I only pay on stuff online via Paypal and even then with the 2 step text code to stop stuff like this from happening
Same shit happened to me someone bought FIFA 2015 and Watch Dogs
Someone bought FIFA 15, Assassins Creed Unity and Far cry 4 on monday from my ac…
So I had this same issue happen to me today at 12:30AM by someone in Switzerland when I reside in US! I won’t be ordering anything else on Origin…
i have the same issue. Someone from fucking KOREA bought FIFA 15, Far Cry 4, and Assassins creed unity. shit security they have
yep same here exact same games, did anyone get their money back?
I got money back yesterday.
that’s good
yes, good thing my card company was able to see it and cancel my card right away. All there is left is just to go get an Affidavit form signed then i’ll be clear. I am never going to buy stuff from Origin again nor will i put my card on their shitty website.
Hello from S.Korea. I hacked last week too. Someone bought FIFA 15 from my account. It happend globally.
We must sue the EA.
Happened to me 2 days ago. I bought FIFA 2015. I filed a complaint. EA never even called me, they just cancelled the transaction. But now I can’t even buy any food because my debit card is cancelled.
I reported it and after several days spent on the phone with them, many exchanged emails and chats I still do not have an access to my account. They do not know what’s going on and what to do about that. WOW! Morons…. 🙂 I can’t believe that!
I reported it and after several days spent on the phone with them, many exchanged emails and chats I still do not have an access to my account. They do not know what’s going on and what to do about that. WOW! Morons…. 🙂 I can’t believe that!
I reported it and after several days spent on the phone with them, many exchanged emails and chats I still do not have an access to my account. They do not know what’s going on and what to do about that. WOW! Morons…. 🙂 I can’t believe that!
I reported it and after several days spent on the phone with them, many exchanged emails and chats I still do not have an access to my account. They do not know what’s going on and what to do about that. WOW! Morons…. 🙂 I can’t believe that!
I reported it and after several days spent on the phone with them, many exchanged emails and chats I still do not have an access to my account. They do not know what’s going on and what to do about that. WOW! Morons…. 🙂 I can’t believe that!
It just happened to me as well. I cannot access my account it is linked to gbuy744tnguluk@gmail.com. I will be calling them tomorrow and demand for them to delete my account entirely. I do not want to be a part of this website anymore.