The Metropolitan Police Cyber Crime unit has launched an investigation after the major UK internet and phone provider was hit by a “significant and sustained cyberattack” on Wednesday. At the current time, it is unclear as to the full extent of the attack, however, TalkTalk has released a guide with more information on the attack and advise their customers to be aware that some data may have been leaked. Alarmingly among this list are credit card and bank details, which when correlated with other potentially leaked account details such as names and email addresses could expose many of TalkTalk’s 4 million strong customer base to unauthorized access to finances and other identity fraud.
This isn’t the first time this year that TalkTalk has been affected cyber attacks that resulted in theft of customer data, when its associated firm Carphone Warehouse was the target of an attack that resulted in close to half a million TalkTalk Mobile customers being affected.
All of this is bad news for TalkTalk, which is already struggling with poor customer satisfaction, its Broadband division scoring only 48% in Which? magazines latest customer satisfaction survey. And while TalkTalk now assure customers their site is once again secure, the recurring leaks of data by the company are sure to hurt trust with their customers.
Are you a TalkTalk customer who has been affected by these attacks and are you concerned about the security of your details with the company in future? Let us know in the comments below and remember to check out Talk Talk’s advice on the incident.
