Comcast Changed a Customer’s Name to “Asshole Brown”

Comcast, America’s most hated company, has done yet another thing to draw hate towards itself. It appears that the company has a new policy of changing customer’s names on their bills. These names aren’t nice though, they really are quite derogatory.

Like many Comcast customers, Ricardo Brown was having some trouble paying his bill – the services he was paying out for became too expensive for him to keep up with, so he wanted to remove some of those services and reduce his bill. Now we all know how hard that can be. Even if you’re not a Comcast customer, you’ve most likely encountered the stories from those who have found themselves on the phone for hours in an attempt to cut down their bills or leave the service altogether.

Ricardo’s wife, Lisa, was the one who made the call to Comcast, and when they said that to remove their cable subscription would cost $60, she decided not to take the offer. She was then passed to one of Comcast’s ‘Retention Specialists’ instead. This is what Lisa believes caused the name change.

“I was never rude,” she says. “It could have been that person was upset because I didn’t take the offer.” Lisa Brown talking to Chris Elliot.

So it seems that a disgruntled employee who had a hard time trying to keep Mr and Mrs Brown from cutting down their services could very well have decided ‘Asshole Brown’ was a more fitting name. Comcast have since apologised and in the process given Ricardo Brown quite a nice goodwill gesture – a refund for the last two years of service and the next two years free. Wow.

Thing is, while you’d think this story would end there, it doesn’t. This wasn’t the only time this has happened to a Comcast customer, because it has happened again. Mary Bauer called the company a number of times trying to solve issues with her cable reception. After 39 total engineers came out to her over a period of several months, her problems were eventually resolved. But then she was faced with another problem – she stopped receiving her bills. So she called again and eventually she did receive a bill through the post, except this time her name had been changed to ‘Super Bitch’.

Oh dear.

Source: Gizmodo, The Verge