The warranty period for Intel’s boxed 13th and 14th generation Core Raptor Lake CPUs has been extended. The warranty now covers five years, up from the standard three years, in response to widespread instability issues affecting these processors. This decision aims to provide reassurance to customers facing ongoing challenges with these CPUs.
The instability issues have been a significant concern, with numerous reports emerging daily. Intel has attempted to address these problems through various updates, including BIOS fixes and patches. However, the company acknowledges that there is no permanent solution yet, particularly for chips already degraded by elevated voltages.
Intel’s statement confirmed that it would not issue a recall for these CPUs but assured heightened support through customer service. Affected users can receive replacement chips, and the warranty extension will help ensure that customers are supported throughout this process.
Intel emphasized that only boxed CPUs are eligible for this extended warranty. Users who purchased systems from OEMs or system integrators should contact their respective manufacturers for support. Despite the challenges, Intel remains committed to resolving these issues and providing detailed updates in the coming days.
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