Samsung’s Galaxy Note 7 launch can only be described as a disaster and the device now has such a poor reputation among consumers. The isolated cases of units setting ablaze are difficult to ignore and every piece of media coverage which discusses a new case weakens Samsung’s position even further. The main issues stem from the Galaxy Note 7’s lithium battery which contains a manufacturing flaw leading to overheating. To be fair, it’s possible a few cases could be to do with consumers using unofficial charging hardware but I wouldn’t describe this as overly prevalent. Given the device’s tarnished reputation and a recent move by airports to ban the handset, it’s clear that Samsung is undergoing a difficult period.
The latest report suggests that that leading network carrier AT&T is considering removing the Galaxy Note 7 from sale due to the negative publicity and fears of complications. Apparently, a final decision will come as soon as Friday according to the anonymous spokesperson. If true, this would be a major blow to Samsung’s recovery plan and other carriers could follow suit. As previously mentioned, it’s such a shame but the safety of customers is paramount. Whether Samsung’s replacement units fare much better remains to be seen.
