New Windows 7 and 8.1 Update Causing Trouble and Crashes

Security updates are a usually a good thing and most people will just install them all thinking that they are better off with them installed than without. In most cases, that is also true, but once in a while an update creates more trouble than it does anything else. The latest example was released during Microsoft’s patch Tuesday where users of Windows 7 and Windows 8.1 experience issues after installing KB3097877 that is a part of the MS15-115 security update).

Some users are experiencing trouble with network login and the ASUS audio product users are also having trouble. Windows 7 users are also reporting the update to crash system gadgets on the desktop. Those issues haven’t been addressed by Microsoft yet, but they are aware of trouble with the patch and fixed one issue already.

When the patch was released, Windows 7 and Windows 8.1 users experienced problems when opening HTML formatted emails in Outlook 2010 and Outlook 2013 where the email program would crash completely. This issue has been resolved, but users that installed it on Tuesday will have to uninstall the update and install it again to fix this issue.

“Bulletin revised to inform customers running Windows 7 that the 3097877 update has been re-released to address an issue that caused crashes for some customers when they viewed certain emails. Customers who previously installed update 3097877 should reinstall the update to correct this known issue. See Microsoft Knowledge Base Article 3097877 for more information.”