Mans Twitter Commentary On Virgin Media Cancellation Goes Viral
We all know the pains of being locked into a contract or service that is clearly not what we either wanted or hoped for. One man, however, who clearly had a problem with Virgin Media as his internet provider, took to Twitter to give a running commentary of how their customer service dealt with his request.
As you can image, the results are pretty hilarious!
Twitter Meltdown!
So initially John Bull (I’ll call him John from here on) starts off optimistic. After attempting to cancel the contract, however, the lack of a manager becomes the first hurdle of many!
Things quickly escalate when Virgin Media informs John that they can cancel their contract, but it’s going to cost them £160.00. He does highlight that even the Mafia is a bit more flexible in that regard.
Managers, Supervisors and Hold Music!
From there, John falls into a battle with Virgin Media trying to find managers (who are all AFK) and instead gets given a ‘supervisor’. Throughout all of this poor John continually gets the dreaded hold music!
Someone might have just appeared. John, however, takes a moment to reflect that his call to them is currently the longest stable connection he has had to date.
After being put on hold again, the music is very clearly starting to wear a little thin.
Holding Then Hung Up!
After being passed around from pillar to post as Virgin Media attempted to find someone in charge, they eventually just give up. Much to John’s amazement and frustration!
John isn’t one to be easily deterred though and even calls on his friends, family and followers to help him on his quest!
Back In Action And Prepared To Do War!
John decides to give Virgin Media another call. He does, however, make sure that he’s well prepared and hydrated this time around!
He does, of course, have the hold music to battle with again though!
We’re Back – But The Managers Are Still Missing
After finally getting through to Ally, it seems that the missing manager situation still hasn’t gotten any better.
Even if Ally’s manager was there though, it’s to manage her, not the customer’s enquiries!
In frustration, John just wanted to remind us that all he’s trying to do is cancel his Virgin Media contract.
John is impressed with this new tactic.
Battle Of Attrition
At this point, it seems that John and Virgin Media are at loggerheads. Well, it isn’t about to get any better for either party!
Virgin then decides to try and play a little hardball with John.
Well, after all that threatening, guess what? Yes, Virgin actually pulls the trigger!
Guess Who?…
Believe it or not, I am at this point going to skip ahead in the timeline a little. To fill in the blanks though, John’s partner tries on a few occasions and they again report being cut off and lament at the general awful nature of the holding music. Finally though, they get through to a human being at Virgin Media!
Better still, it looks like this person is allowed to operate without a manager!
John clearly has a lot of faith in Clare and it seems his faith might be rewarded!
SUCCESS!
Yes, Clare, after finally managing to track down one of Virgin Media’s elusive managers (caught between a meeting and/or holiday) and finally gets the cancellation agreed!
John fittingly ends by having a celebratory drink with his partner, but he’s not ungrateful. He remembers to give Clare a little thank you note of his own. A happy ending to a truly hilarious commentary!
What do you think? Whats the worse battle you have ever been in with a company? – Let us know in the comments!
Funny article, but I assume you are aware that this twitter exchange was from almost 2 years ago (August 2016)…. LUL
Yes, but it’s only just started to go viral – hence the title.
Just read it’s from a while ago ,, well guess what ,, my contract ended and they tried railroading me into another, also tried to charge ME for a maintenance problem that was their fault , absolute liars , extortionist and aggressive techniques , English speakers when your ordering , paying or upgrading,. But anyother time it’s either : preethy or Raj , whose basic language skills wouldn’t be out of place in a nursery school , with phrases like “ mr karl’s I’m thanking for your patience”. We install to here now I’m looking forward to pleasing you ,, but that’s not the worst of it , actually sounds fairly funny , the threat of being told my equipment that virgin permanently owns is faulty and it’s my fault and I’ll be charged around £70 for a fix ,, turns too ,, the network was down and it was their f*****fault ,, so do one virgin your finished here ,,
Whilst this was 2 years ago, did Mr bull(sh1t) not remember that you have to digitally accept VM online contract before they activate your hardware and service. Did he think he would be allowed to even turn it on without having a contract with them. He just bullied and abused a load of innocent people just because he had nothing to do all day! I think VM are probably glad to be rid of him, that is not the way to get things done.
Wow, Old Post. Anyway Virgin sends the contract via email. Can’t remember if you have to sign it or not, think they use DocuSign and sign it electronically.
If you didn’t agree to it, bit strange to let random people in ur House to install phone, TV etc lines, isn’t? (call was made from Virgin phone line, as per tweets)
An imaginary contract which clearly not signed is not a contract of service in Law
You should have cancelled your Direct Debit and told your bank of the situation and for them not to slow any further Direct Debits to be made
I know actually how John feels. The very same thing happened to me. Don’t listen. Put you on hold. Can’t find. Your details. I have had one thing after another. For a year. I could cancelled for 16 pounds. Got one month to go. I am worried if 8go back to sky. The broadband will be useless though. Always said dint have broadband sky set it up. Virgin costs more. Got lessvtonpay to watch.
I. Had the same problems. One thing after another. Virgin give you the run around. I received a nasty letter from head office. Cause I had to phone again
Rang Virgin media to tell them my contract with them was ending. The lady told me I was one week early and it would cost me £10 to get my contract finished on the correct date. I asked if she felt no shame she lost her temper and then hung up
We’ve been thru similar process The company has gone to pot without Richard Branson the company motto. “The customer comes first with virgin flair” means bugger all now.
I am going through this ridiculous task right now. I was on hold for nearly 2 hours ! Mysteriously a £78 charge has appeared out of nowhere. I refuse to pay. I have only recently signed up and I’ve had so many problems with it that I decided it’s a shoddy company and they are rude unhelpful and sign you up for things you didn’t agree with. I had no internet for days and today realised that my phone line has a fault. They are sending someone out on the 5th. But I’m cancelling I need a system I can rely on
This made me question a lot of the services they provide the main one being planes. Wow if they can’t get a simple thing like TV & Broadband working I will never ever use a Virgin plane. The mind boggles !!!
Shameful service I wish I never even signed up.
It took me 80 minutes to cancel a 30 day phone contract last year. Virgin are not the worst, though. You should try getting TalkTalk to port your phone number! After 10 days and umpteen hours on the phone to people all over the world, I had to cancel my new installation and revert to Virgin. Yes it costs more, but trying to get TT to sort anything out nearly gave me a heart attack. I would rather pay Virgin than die!
Sadly this is the wrong way.
Had same issues with BT.
Gave up, contacted the ombudsman, got £200 as a sorry and free cancellation.
Fantastic news. We are thinking of cancelling our contract – God I hope we don’t have to go through this.x
I thought the heading said ‘hilarious’.
I used to work at Virgin Media and can explain the run around…If a customer wants to cancel and doesn’t convince the customer to stay, the advisor doesn’t get their bonus for that ‘save’ and goes against their targets…Simples.
Worse service ever well done john
Goverment regulators should be in sorting this lot out false advertisement all the time
Seemed like a really quick arrangement to me. I was basically screwed for £300 in advance of a verbal contract,then made to wait 80 days when I cancelled without TV,internet that I’d prefer payed for.
Branson. Trip to the moon? Not based on his trips to London.
I have just managed to cancel a one year VirginMedia broadband contract after a great deal of hassle. I gave up phoning them because they either took too long to answer or I was given no help or conflicting information. One response was to send me, unasked for, a new contract at higher cost.
Instead I wrote letters to their Customer Complaints service
Virgin Media Ltd
P.O. Box 333
Matrix Court
Llansamlet
Swansea
SA7 9BB
But it took five letters, repeating the same request to cancel on my chosen date and even then the service was not cancelled until two days later. Luckily I had allowed a weekend between cancellation and the new service provider.
Now very happy with TalkTalk: higher broadband speed at lower cost than VM.