User Reports Burn-In Issues on AMD Ryzen 7 9800X3D; MSI Issues Statement

A user on Reddit has reported that their new AMD Ryzen 7 9800X3D has burned. However, it is still unclear whether this incident was caused by a defective socket or issues with one of the performance modes that may have exceeded the maximum voltage of the unit. Photos shared by the user show that the CPU contacts, as well as the socket of an MSI MAG X870 TOMAHAWK motherboard, are burned. As a result, this has prompted MSI to investigate the issue.

MSI Launches Investigation into Burn-In Incident

New 9800x3d + MSI Tomahawk X870 burned up? I guess that’s why it wouldn’t POST
byu/TrumpPooPoosPants inpcmasterrace

Motherboard manufacturer MSI has decided to investigate the problem since the incident involved one of its products. In a statement, MSI said, “We are fully committed to the quality of our products and have begun investigating this incident.” The company also confirmed that it is working closely with AMD and GamerNexus, who are conducting an independent investigation, to determine the root cause.

While MSI has not pointed to any specific reason yet, the investigation reflects its intent to uncover whether the issue stems from a manufacturing defect, installation error, or another factor. Given similar reports involving AMD Ryzen 7000X3D processors in the past, both AMD and MSI are addressing the matter with caution to rule out any widespread concerns.

Isolated Case or Potential Pattern?

At the moment, this seems to be an isolated case. Still, it is significant enough for both companies to ensure it was merely an unfortunate accident during the CPU installation. MSI has stated that it will update its findings once the root cause of the issue is confirmed.

For now, there are plenty of theories surrounding the incident, but no concrete answers. Therefore, both AMD and MSI are working to resolve the mystery, and we hope to receive clarity soon.