Windows 10 Criticized By Consumer Watchdog

From my experience so far, Windows 10 appears to divide opinion and it’s quite common for users to either love or loathe Microsoft’s latest operating system. Personally, I’ve found it to be quite stable, with a nice user-interface and the advent of DirectX 12 games is a welcome addition. Although, it’s far from perfect and seems to lack a certain level of polish. Recently, the consumer watchdog, Which? heavily criticised Windows 10 and received a large influx of complaints from users decrying of lost files, emails no longing syncing, issues with WiFi, and printing problems. Which? went on to say:

“Once installed, people reported various problems, including printers, wi-fi cards and speakers no longer working with their PC; instances of lost files and email accounts no longer syncing; and, most significantly, their computer encountering such problems that they had to pay someone to repair it,”

“There have also been complaints about poor customer service from Microsoft when users contacted the company about the problems they are having.”

Alex Neill, Which? director of campaigns and policy added:

“We rely heavily on our computers to carry out daily activities, so, when they stop working, it is frustrating and stressful.”

“Many people are having issues with Windows 10, and we believe Microsoft should be doing more to fix the problem.”

Microsoft didn’t agree with the negative remarks and reminded users that they provide technical support online and via phone communication. A spokesperson said:

“The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows,” 

“Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support.”

This is a pretty damning verdict from Which? whose sole purpose is to act on behalf of consumers and protect their rights. The body often releases free guides about technology and helps those who feel intimidated. There’s certainly some merit in the complaints and I think Microsoft needs to communicate better to address people’s concerns.

Do you think Windows 10 deserves the criticism often seen in the media?

Thank you to the BBC for providing us with this information.